Inspector
Bugzilla.
A bug report lands. Before the human triager reads it, an investigator has already pursued five leads — the order's fate, internal incidents, provider incidents, related code changes, and whether other customers are feeling the same pain.
"A good lawman don't guess what happened. He follows every trail until one of 'em's warm."
One stuck order. Twelve minutes in.
A customer just escalated through support. The order is stuck in processing. Here's what landed on the on-call's desk.
“Order stuck in processing for 12 minutes. Was the card charged? When will it resolve? Customer wants an answer now.”
Five leads. Parallel pursuit.
Hit Investigate and watch five focused searches run at once, reconstructing what happened lead by lead.
One verdict. Zero guesswork.
All five leads converge on one explanation, a root cause, and the next steps on-call should take.
Pursue the leads on the previous slide. The verdict arrives when the investigation closes.
Triage used to take 40 minutes. Most of it was reading.
Every support escalation kicks off the same sequence: pull the order, cross-check ops status, check the provider, scan recent merges, search the bug tracker for duplicates. Five tabs. Five queries. Five different dashboards.
Each question is narrow. Each data source is accessible. A focused agent can run all five in parallel — returning a reconstructed timeline, evidence cards, and a root-cause hypothesis before the on-call engineer has opened their laptop.
Critically, the investigator doesn't just say what broke. It says whether it's environmental or a real bug, how many customers are affected, and what the next action is.
The human still decides. But they decide with a case file on the desk, not a blank page.